Payment

It is often best to contact the sports betting customer support or payment department as they will be able to identify the reason and give you an explanation in terms of why your deposit has not yet been credited into your account.

Almost all online sports betting and casino sites in Africa require some form of identification from you in order to process your request. More often than not, this is a once off verification before you are able to process a deposit or request a withdrawal. This is a relatively simple task and can be completed in minutes. Make sure you check the terms and conditions with regard to verification as it may be causing a delay with your payment. By doing so, you also safeguard yourself and ensure that no one else is able to access your money but you.

When it comes to funding your online sports betting account, bookmakers and Casino’s in Africa are extremely cautious as there have been many documented cases of fraudulent deposits via credit card or mobile money accounts that customers were not authorized to use. It is often best to deposit from your own bank account or credit card so as not to cause any confusion for the bookmaker, and ultimately ensuring that your request is processed instantly.

Withdrawal

Often, people forget to read the Terms and Conditions listed on a Bookmaker on Online Casino website. These often refer to specifics such as the time it takes to deposit or withdraw money, maximum amounts you are able to withdraw and what to do if your money has not been deposited successfully or withdrawn to your account after a certain period of time.

Almost all online sports betting and casino sites in Africa require some form of identification from you in order to process your request. More often than not, this is a once off verification before you are able to process a deposit or request a withdrawal. This is a relatively simple task and can be completed in minutes. Make sure you check the terms and conditions with regard to verification as it may be causing a delay with your payment. By doing so, you also safeguard yourself and ensure that no one else is able to access your money but you.

If you have recently redeemed or claimed a bonus, including a sign-up bonus, deposit bonus or first bet bonus, it may cause a delay in the time it takes to deposit or withdraw money. Once you submit a withdrawal request after claiming a bonus, your account must be checked carefully by the fraud department to ensure that you have fulfilled the necessary conditions and requirements of that bonus prior to making your request. Any issues or suspected fraudulent activity on your account will often delay such processes.

Bonuses

Make sure you read and understand all aspects of the terms and conditions for the bookmaker you choose to claim a bonus from. Unfortunately, bookmakers will not take responsibility for any misunderstanding, or in the case where you have not taken the time to go through the terms and conditions. If you are in breach of any of the conditions, the sports betting operator is within its right to exclude you from the service completely, or refuse your bonus offer.

Many players make the mistake of signing up with an online sports betting company or casino, even when the bookmaker’s offer is restricted to players in their country. When it comes to bonuses, these restrictions can be totally different from the restrictions on registration or other promotions. Make sure you verify whether you are in fact eligible for a bonus before making your request.

If you have created multiple online betting accounts or casino accounts, you would be in breach of the terms and conditions. In addition to this, if you have multiple members in your family and each one has an account online, you need to review the terms and conditions as you may no longer be eligible for a bonus as a result of this.

Software

When it comes to a software glitch, the first thing you should do is notify the online betting or casino customer support team about the software glitch or bug. Often, they will be aware of it and able to help you resolve such an issue.

Probably one of the most common reasons for software glitches with online sports betting and casino software in Africa is device or operating system compaitibility. Make sure you check if your device is compatible with the software requirements.

Immediately notify the online sports betting customer support team with the issue as well as providing them with screenshots and error messages where possible so they can check the system and get the necessary information. The online sports betting company is required to cooperate and provide players with these details in order to resolve the issue.

Account

In many instances, players try to register with bookmakers from another country. Often, sports betting websites and casino’s in Africa are restricted to players from a specific country as they are unable to accept payment. This could result in your registration or account creation being blocked.

If you encountered an issue during registration, it is often as a result of you not following instructions correctly. Please re-check and try again.

By creating a second or additional accounts with an online sports betting website or casino in Africa, you are directly in breach of the terms. Once the operator is aware of this, they will usually block both accounts and it may be difficult to re-activate or create a new account.

Other

Unfortunately, it is not possible to impose a rule in terms of the amount of time it takes for a bookmaker to deal with your request. We suggest that if you have not received any feedback within a few days that you try to contact them via alternative method such as telephone, skype or social media.