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General:

Issues related to delayed or missing payment information are often the most common issues among players. Often, when raising a concern as to the whereabouts of your money directly with the bookmaker can prove to be complicated and unsuccessful. Processing single payments can often take a long time due to the number of people involved across various different departments, ranging from technical right through to payments. In many instances, the delay in payment is as a result of another issue such as bonus requests, missing identity or verification documents, or in the case of African bookmakers, technical issues experienced by mobile networks and payment providers.

Identification of problem:

If your payment still has not been processed in the times as specified in the Terms and Conditions, there may be a problem.

Before submitting a complaint:

Make sure you have determined the reason for the issue or delay. Below, you will find a list of frequently asked questions (FAQ) which might assist you in identifying the problems. If you are still unable to determine the cause, please submit a complaint below.


Frequently asked questions and possible solutions

It is often best to contact the sports betting customer support or payment department as they will be able to identify the reason and give you an explanation in terms of why your deposit has not yet been credited into your account.

Almost all online sports betting and casino sites in Africa require some form of identification from you in order to process your request. More often than not, this is a once off verification before you are able to process a deposit or request a withdrawal. This is a relatively simple task and can be completed in minutes. Make sure you check the terms and conditions with regard to verification as it may be causing a delay with your payment. By doing so, you also safeguard yourself and ensure that no one else is able to access your money but you.

When it comes to funding your online sports betting account, bookmakers and Casino’s in Africa are extremely cautious as there have been many documented cases of fraudulent deposits via credit card or mobile money accounts that customers were not authorized to use. It is often best to deposit from your own bank account or credit card so as not to cause any confusion for the bookmaker, and ultimately ensuring that your request is processed instantly.


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Yes. I understand how to fix the issue.No. I still want to submit a complaint.


You are one step away from submitting your complaint

General:

Issues related to delayed or missing payment information are often the most common issues among players. Often, when raising a concern as to the whereabouts of your money directly with the bookmaker can prove to be complicated and unsuccessful. Processing single withdrawals can often take a long time due to the number of people involved across various different departments, ranging from technical right through to payments. In many instances, the delay in payment is as a result of another issue such as bonus requests, missing identity or verification documents, or in the case of African bookmakers, technical issues experienced by mobile networks and payment providers.

Identification of Problem:

If your withdrawal still has not been processed in the times as specified in the Terms and Conditions, there may be a problem.

Before submitting a complaint:

Make sure you have determined the reason for the issue or delay. Below, you will find a list of frequently asked questions (FAQ) which might assist you in identifying the problems. If you are still unable to determine the cause, please submit a complaint below.


Frequently asked questions and possible solutions

Often, people forget to read the Terms and Conditions listed on a Bookmaker on Online Casino website. These often refer to specifics such as the time it takes to deposit or withdraw money, maximum amounts you are able to withdraw and what to do if your money has not been deposited successfully or withdrawn to your account after a certain period of time.

Almost all online sports betting and casino sites in Africa require some form of identification from you in order to process your request. More often than not, this is a once off verification before you are able to process a deposit or request a withdrawal. This is a relatively simple task and can be completed in minutes. Make sure you check the terms and conditions with regard to verification as it may be causing a delay with your payment. By doing so, you also safeguard yourself and ensure that no one else is able to access your money but you.

If you have recently redeemed or claimed a bonus, including a sign-up bonus, deposit bonus or first bet bonus, it may cause a delay in the time it takes to deposit or withdraw money. Once you submit a withdrawal request after claiming a bonus, your account must be checked carefully by the fraud department to ensure that you have fulfilled the necessary conditions and requirements of that bonus prior to making your request. Any issues or suspected fraudulent activity on your account will often delay such processes.


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General:

One of the most common issues and complaints we get are related to bonuses either not being credited. As you can imagine, there are hundreds of online sports betting and casino companies out there, each with their own set of rules and regulations when it comes to bonuses and it can be extremely complicated and difficult to keep up and meet the requirements. If you want to claim a bonus, and have access to unrestricted play on the betting site, make sure you do everything possible to abide by the rules and terms of each bonus. It is important to note that not abiding by these rules, or if you are in violation of any bonus rules, you face the risk of your account being suspended or closed.

Identification of Problem:

The casino has contacted you to inform you that you are in breach of one of their rules, or does not credit your bonus as a result of you not meeting the specified conditions.

Before submitting a complaint:

Make sure you have determined the reason for the issue or delay. Below, you will find a list of frequently asked questions (FAQ) which might assist you in identifying the problems. If you are still unable to determine the cause, please submit a complaint below.


Frequently asked questions and possible solutions

Make sure you read and understand all aspects of the terms and conditions for the bookmaker you choose to claim a bonus from. Unfortunately, bookmakers will not take responsibility for any misunderstanding, or in the case where you have not taken the time to go through the terms and conditions. If you are in breach of any of the conditions, the sports betting operator is within its right to exclude you from the service completely, or refuse your bonus offer.

Many players make the mistake of signing up with an online sports betting company or casino, even when the bookmaker’s offer is restricted to players in their country. When it comes to bonuses, these restrictions can be totally different from the restrictions on registration or other promotions. Make sure you verify whether you are in fact eligible for a bonus before making your request.

If you have created multiple online betting accounts or casino accounts, you would be in breach of the terms and conditions. In addition to this, if you have multiple members in your family and each one has an account online, you need to review the terms and conditions as you may no longer be eligible for a bonus as a result of this.


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General:

We’ve all experienced a problem in one way or another where a sports betting website or online casino stops responding, you lose connectivity, or have issues with regard to bonuses not working correctly. From time to time, these issues will bring up error messages, and more often than not – these errors go unnoticed by the bookmaker or casino themselves. These are all examples of technical and software related glitches. One should not forget, any type of software is susceptible to possible software glitches, and in the case of a sports betting site or casino, or any site that processes monetary transactions – you should stop playing immediately and notify the company about the issue so they are able to resolve it.

Identification of Problem:

Sports Betting or Casino software begins to act up or behave in a way that is not correct, and often does not function in the way it should, giving you incorrect results.

Before submitting a complaint:

Make sure you have determined the reason for the issue or delay. Below, you will find a list of frequently asked questions (FAQ) which might assist you in identifying the problems. If you are still unable to determine the cause, please submit a complaint below.


Frequently asked questions and possible solutions

When it comes to a software glitch, the first thing you should do is notify the online betting or casino customer support team about the software glitch or bug. Often, they will be aware of it and able to help you resolve such an issue.

Probably one of the most common reasons for software glitches with online sports betting and casino software in Africa is device or operating system compaitibility. Make sure you check if your device is compatible with the software requirements.

Immediately notify the online sports betting customer support team with the issue as well as providing them with screenshots and error messages where possible so they can check the system and get the necessary information. The online sports betting company is required to cooperate and provide players with these details in order to resolve the issue.


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General:

Creating an account with an online sports betting company or casino is a relatively simple process with many operators trying to simplify this even more. Many of the queries we get related to Player’s accounts relate to registration errors and incorrect passwords. There are a number of reasons for errors during the registration process, for example, if you have left out a required field, or entered a password which does not comply with the standards of the company and is not secure. If you have already created an account and are unable to log in due to an issue with your password, you should immediately contact the customer support team or try to use the “forgot password” option. Any errors that occur during registration should be directed to the support team of that bookmaker immediately as only they will be able to assist you.

Identification of Problem:

Problems with completing registration process, logging into your account, or if your account has been suspended by the sports betting company due to an issue with your details.

Before submitting a complaint:

Make sure you have determined the reason for the issue or delay. Below, you will find a list of frequently asked questions (FAQ) which might assist you in identifying the problems. If you are still unable to determine the cause, please submit a complaint below.


Frequently asked questions and possible solutions

In many instances, players try to register with bookmakers from another country. Often, sports betting websites and casino’s in Africa are restricted to players from a specific country as they are unable to accept payment. This could result in your registration or account creation being blocked.

If you encountered an issue during registration, it is often as a result of you not following instructions correctly. Please re-check and try again.

By creating a second or additional accounts with an online sports betting website or casino in Africa, you are directly in breach of the terms. Once the operator is aware of this, they will usually block both accounts and it may be difficult to re-activate or create a new account.


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General:

You may from time to time experience other issues with online sports betting companies or casino’s in Africa. These issues can include things like fraudulent claims, lack of information, newsletter subscriptions, public relations, gambling addiction and self-exclusion among others. With any such requests, we recommend you first attempt to contact the operator directly to get in touch with them and attempt to resolve the issue before making the decision to close or suspend your account by means of self-exclusion.

Identification of Problem:

The online sports betting company is refusing to assist with your query, issue, or in closing down your account after you have requested a period of self-exclusion or have informed them of a possible addiction to gambling.

Before submitting a complaint:

Make sure you have determined the reason for the issue or delay. Below, you will find a list of frequently asked questions (FAQ) which might assist you in identifying the problems. If you are still unable to determine the cause, please submit a complaint below.


Frequently asked questions and possible solutions

Unfortunately, it is not possible to impose a rule in terms of the amount of time it takes for a bookmaker to deal with your request. We suggest that if you have not received any feedback within a few days that you try to contact them via alternative method such as telephone, skype or social media.


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